Terms of Service

You must be at least 18 years old, or the age of majority where you live, to create an account. You agree to give accurate information and keep it up to date.

You are responsible for keeping your password secret and for all activity under your account. Tell us promptly at jkushal4321@gmail.com if you suspect unauthorized access.

We may update these Terms. If a change is material we will notify you by email or in the app before it takes effect. Continuing to use PetPass after that means you accept the updated Terms.

PetPass is record-keeping software. Nothing in the app — including reminders, vaccine schedules, calculators, summaries or emergency cards — is a veterinary opinion, diagnosis, treatment plan or health prognosis.

Always consult a licensed veterinarian about your pet's health. Never delay or disregard professional veterinary advice because of anything shown in PetPass. In an emergency, contact a veterinarian or emergency animal clinic immediately.

PetPass can use artificial intelligence to read uploaded documents and suggest dates, vaccines, dosages and other details. These suggestions are a convenience and may be wrong or incomplete.

You must check every extracted value against your original veterinary records before saving or relying on it. Nothing is saved without your review. You accept the risk of relying on information you confirm, and we are not liable for missed boosters, incorrect doses or any health consequence arising from it.

Pet import rules change frequently and are decided by government authorities and carriers, not by us. Travel guides and checklists in PetPass are reference information only and may be out of date.

Always confirm requirements with the destination country's official authority, your veterinarian and your airline before travel. We are not responsible for denied boarding, refused entry, quarantine, fees or airline rejections.

PetPass provides identification pages, finder messaging and location relays. It depends on third parties (finders, phones, networks) and we cannot guarantee that any lost pet will be found or returned, or that any message or alert will be delivered.

Paid plans (Plus and Family) are sold through Paddle.com, which acts as our Merchant of Record and handles payment, invoicing and sales tax. Paddle's buyer terms also apply to your purchase.

Subscriptions renew automatically each month or year at the price shown when you subscribed until you cancel. You can cancel anytime from Settings → Billing & Plan; your paid features remain active until the end of the current billing period, then your account moves to the Free plan. No pet data is deleted on cancellation.

Plan switches take effect at your next renewal. Every purchase is covered by our 30-day money-back guarantee: if you're not satisfied, you can request a full refund within 30 days of any charge through paddle.net or by contacting jkushal4321@gmail.com. See our Refund Policy for details; you may also have statutory withdrawal rights in your country.

Paddle.com Market Ltd is the Merchant of Record and reseller for all PetPass orders. Your payment contract is with Paddle, which collects payment, issues invoices and receipts, calculates and remits VAT, GST or sales tax for your country, and handles payment disputes and chargebacks.

Prices are shown in your local currency where available and include applicable taxes at checkout. If a renewal payment fails, Paddle may retry it; if it cannot be collected, paid features end and your account returns to the Free plan without deleting records.

EU and UK consumers have a 14-day right to withdraw from a new subscription. By starting immediate access you acknowledge that this right may be lost once the service has been fully provided, except where local law says otherwise.

Each account and each pet profile has one owner. Pet records belong to the account owner, who alone decides who can view them, and may export them at any time.

Ownership of a pet profile can be transferred to another person only through PetPass's transfer flow: the current owner sends a one-time invitation, and the recipient must accept it while signed in with the invited email address and with room in their plan. Once accepted, the full record moves to the new owner and the previous owner loses access. Transfers cannot be reversed by us.

Temporary share links give read-only access to selected records, can expire or be revoked, and never transfer ownership. You are responsible for whom you share records with.

You keep ownership of everything you upload. You grant us a limited license to store, process and display it only to provide PetPass to you and to people you choose to share with.

You agree not to upload unlawful content, impersonate others, attempt to access other users' data, abuse finder messaging, or interfere with the service. We may suspend accounts that break these rules.

PetPass is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law.

To the fullest extent permitted by law, Aura Labs is not liable for indirect, incidental, special or consequential damages, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

These Terms are governed by the laws of the United States and the state in which the operator is organized, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at jkushal4321@gmail.com so we can try to resolve it informally within 30 days.

If you are a consumer in the UK, EU, Canada or Australia, you keep any mandatory protections and the right to bring proceedings in your local courts.

Questions about these Terms: jkushal4321@gmail.com. See also our Privacy Policy, Refund Policy and Medical & Travel Disclaimer.